Frequently Asked Questions

Welcome to the Discount Pet Supplies Australia FAQ page. Here you'll find answers to some of the most common questions about shopping with us, placing orders, shipping and caring for your purchases.

If you can't find the answer you're looking for, please contact our team and we'll be happy to help.

Ordering & Payments

How do I place an order?

Shopping with Discount Pet Supplies is easy. Simply browse our online store, select the products you'd like to purchase, add them to your cart and proceed to checkout. Follow the steps to enter your delivery details and complete your payment.

Once your order has been placed successfully, you'll receive an order confirmation email.

What payment methods do you accept?

Available payment methods are displayed during checkout. You can select from the payment options offered when placing your order.

Will I receive an order confirmation?

Yes. Once your order has been successfully placed, an order confirmation will be sent to the email address provided at checkout. Please check your junk or spam folder if you can't find it.

Can I change or cancel my order?

If you need to make a change or cancel an order, please contact us as soon as possible. Once an order has been processed or dispatched, changes may no longer be possible.

Shipping & Delivery

Do you deliver Australia-wide?

We offer online shopping with delivery options for customers across Australia. Available delivery services and destinations are displayed during checkout.

How much does shipping cost?

Shipping costs are calculated based on the products in your order and your delivery location. The applicable shipping charges will be displayed at checkout before you complete your purchase.

How long will my order take to arrive?

Delivery timeframes can vary depending on your location, the products ordered and the delivery service used. Please refer to our Shipping & Delivery Policy for further information.

Will I receive tracking information?

Where tracking is available, tracking details will be provided once your order has been dispatched. You can use these details to follow your delivery.

What happens if my order hasn't arrived?

If your order hasn't arrived within the expected delivery timeframe, please contact us with your order number so we can assist you.

Returns & Refunds

Can I return an item?

Returns are subject to our Returns & Refunds Policy and applicable Australian Consumer Law. Please review our policy before requesting a return.

What if I receive a damaged or incorrect product?

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible with your order number and photographs of the issue where applicable. We'll review the matter and help resolve it.

How do I request a refund?

Please contact our customer service team with your order details and reason for the request. Refunds and other remedies are handled in accordance with our Returns & Refunds Policy and Australian Consumer Law.

Products & Shopping

Are your products suitable for all pets?

Products are designed for different types, sizes and needs of pets. We recommend checking each product description, specifications and usage instructions to make sure the item is appropriate for your pet.

How do I choose the right product for my pet?

Consider your pet's size, age, breed and individual needs when selecting products. Read the product descriptions and specifications carefully before purchasing.

Will products look exactly like the pictures?

We aim to display accurate product images and descriptions. However, minor variations in colour, packaging or appearance may occur depending on the manufacturer or supplier.

What if a product is out of stock?

Product availability can change. If an item is unavailable, please check back at a later date or browse our other products for alternatives.

Contact & Customer Support

How can I contact Discount Pet Supplies?

If you have a question about a product, order, delivery or anything else, please visit our Contact Us page and send us a message. Include your order number if your enquiry relates to an existing purchase.

How quickly will you respond to my enquiry?

We aim to respond to customer enquiries as soon as possible. Response times may vary depending on enquiry volumes and business hours.

Still have questions?

We're here to help! Get in touch through our Contact Us page and our team will be happy to assist.

Thank you for shopping with Discount Pet Supplies Australia.