Shipping policy

At Discount Pet Supplies, we aim to make shopping for your pets easy and affordable. We offer delivery Australia-wide on eligible products, with shipping options and charges calculated at checkout.

Delivery Locations

We currently deliver to addresses within Australia.

At this stage, we do not offer international shipping.

Shipping Costs

All shipping charges are in Australian dollars.

Free standard shipping is available on selected eligible products when your order total is $49 or more. For orders below $49, standard shipping for those eligible products is $7.95.

The offer applies only to products included in our selected free-shipping range. It does not apply to every product in our store.

Products outside this range are charged according to their weight and delivery location. Excluded products may include large pet beds, cat trees, scratching posts, pet crates, kennels and other bulky accessories.

If your order contains both eligible and excluded products, delivery charges for the excluded products still apply, even when your order total reaches $49. For mixed orders below $49, the $7.95 standard shipping charge for eligible products is added to the applicable delivery charge for excluded products.

Delivery availability depends on the products ordered and your delivery address. Your final shipping charge will be displayed at checkout before you complete your purchase.

Order Processing and Dispatch

Discount Pet Supplies operates using a dropshipping fulfilment model. Products are dispatched directly from our suppliers rather than from our own warehouse.

Orders are generally processed for dispatch within 1–2 business days, although processing times may vary depending on supplier availability and circumstances.

Please allow additional time during weekends, public holidays and peak shopping periods.

Delivery Timeframes

Delivery timeframes vary depending on the supplier, product, courier and your delivery address.

Estimated delivery times are provided as a guide only and are not guaranteed. Regional and remote locations may require additional delivery time.

Multiple Deliveries

As products may be supplied by different warehouses or suppliers, items within the same order may be dispatched separately and arrive at different times.

You may receive multiple tracking notifications for one order where tracking is available.

Tracking Your Order

Where tracking information is provided by the supplier or courier, we will forward the tracking details to you so you can follow your delivery.

Please allow time for tracking information to become active after dispatch.

Incorrect Delivery Details

Please ensure your delivery address and contact details are correct when placing your order.

If you notice an error, contact us as soon as possible. We cannot guarantee that address changes can be made once an order has been processed or dispatched.

Additional charges may apply if a parcel is returned to the supplier or requires redelivery due to incorrect or incomplete delivery details, an unsuccessful delivery or failure to collect the parcel.

Delays and Delivery Issues

While we work with our suppliers and delivery partners to ensure orders arrive as promptly as possible, delays can occasionally occur due to courier disruptions, weather events, supplier delays or other circumstances outside our control.

If your order has not arrived within the expected delivery timeframe, please contact us and we will assist with an enquiry.

Nothing in this policy limits your rights under the Australian Consumer Law.

Damaged or Missing Items

If your order arrives damaged, incomplete or with an incorrect item, please contact us as soon as possible with your order number and clear photographs of the issue.

We will investigate the matter with our supplier and work with you towards an appropriate resolution in accordance with our Returns & Refunds Policy and your rights under Australian Consumer Law.

Contact Us

If you have any questions about shipping or the delivery of your order, please contact our customer service team through our website.

Discount Pet Supplies
Affordable pet supplies delivered Australia-wide.